Business Operations Manager, Stockton Kings at Stockton Kings
Job Description
Title: Business Operations Manager, Stockton Kings
Reports to: VP, Business Operations
Department: Stockton Kings Business Operations
FLSA: Full-Time, Non-Exempt
Job Summary
The Business Operations Manager serves as a central hub for the Stockton Kings front office, supporting day-to-day operations across ticket sales, corporate partnerships, marketing, and retail. In a lean and fast-paced environment, this role is critical to ensuring organizational efficiency, seamless execution, and a high level of service for both internal and external stakeholders.
This position is ideal for a highly organized, team-first individual who thrives in a dynamic setting and is excited to take on a wide range of responsibilities. The role offers hands-on exposure to multiple business functions and the opportunity to contribute directly to key revenue-driving initiatives.
Key Responsibility Areas
Front Office & Administrative Operations
- Support day-to-day front office operations, including guest reception and creating a welcoming experience for partners, clients, and visitors.
- Serve as a key point of communication and liaison between the Stockton Kings and arena staff throughout the year.
- Provide administrative and operational support across departments, including calendar management, travel coordination, mail, scheduling, and meeting logistics.
- Maintain and communicate a centralized calendar of events, meetings, and expected visitors.
- Serve as point of contact for office maintenance, supplies, and facility needs.
Business Operations & Revenue Support
- Provide operational support across ticket sales, corporate partnerships, and marketing, including coordination and execution of revenue-generating initiatives.
- Assist with implementation and fulfillment of partnership assets in collaboration with the sponsorship team.
- Support cross-functional projects and ensure alignment across departments to drive business objectives.
Retail & Merchandise Operations
- Lead day-to-day retail operations, including inventory management, ordering, storage, and product setup for games, events, and online sales.
- Manage merchandise sales across all channels, including in-arena POS, community events, and e-commerce platforms.
- Analyze sales data to identify trends and opportunities, supporting revenue growth and product optimization.
- Collaborate with marketing and sales teams to develop promotional initiatives and enhance merchandise visibility.
- Partner with vendors and manufacturers to ensure timely delivery of products and support pricing and assortment decisions.
- Manage and train part-time retail staff to deliver a high-quality customer experience.
- Monitor product performance and adjust inventory and strategy as needed.
- Ensure compliance with all applicable guidelines related to merchandise sales and operations.
Qualifications
- Bachelor’s degree or 2–4 years of relevant experience in sports, business operations, retail, or a related field.
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal and communication skills with a customer-service oriented mindset.
- Demonstrated ability to take initiative, problem solve, and adapt in a team-first environment.
- Experience analyzing data and identifying trends to support business decisions is a plus.
- Ability to maintain professionalism and confidentiality with sensitive information.
- Proficiency in Microsoft Office; experience with Clover, Shopify, or similar POS/e-commerce platforms preferred.
Additional Information
- Must be available to work nights, weekends, and holidays, including all home games and events.
Total compensation & offer package will include the following:
- Base Salary: $50,000 - $55,000
- Comprehensive Medical, Dental, and Vision benefits for employees and dependents
- Paid Time Off + 11 Paid Holidays + Summer Fridays
- Employer 401(k) match
- Cell Phone Stipend
- Sacramento Kings home game tickets, team store discounts, and more!