Client Success Manager with Portuguese and English at FIRST - Best in Sports

FIRST. Best in Sports is a dynamic and innovative global technology company that provides B2B SaaS solutions for online sports platforms. We are at the forefront of innovation, empowering gaming partners with revolutionary sportsbook solutions. Our cutting-edge sportsbook software, premium data feeds, and unwavering commitment to partner success are reinventing the gaming industry. We offer a dynamic and inclusive work environment where employees are empowered to make a difference and drive our company's success. What will be your main responsibilities • Operate as the primary point of contact for assigned accounts • Build and maintain strong relationships with clients to foster long-term partnerships • Ensure the timely delivery of our solutions according to customer needs • Provide great customer service by addressing client inquiries and concerns promptly • Assist in identifying opportunities to expand our business with existing clients • Collaborate with internal teams to introduce new functionalities and products to clients • Encourage clients to implement our solutions and support them in optimizing their performance • Work closely with our sales team to achieve targets while prioritizing client satisfaction • Maintain clear communication on project status and updates • Assist in creating and maintaining relevant documentation • Collaborate with cross-functional teams to enhance the overall customer experience • Embark on business trips and explore new horizons What are we looking for • 3+ years of relevant experience in a business account management or similar role • Passion for sports and a good understanding of the industry • Profficiency in Portuguese and English • Very good communication skills and the ability to influence stakeholders at all levels • Good listening, negotiation, and presentation skills • Proficient verbal and written communication skills in English What would be a bonus • Previous experience using Jira and Confluence • Strong technical and business orientation • Experience in the sports betting industry What do we offer • An open-minded environment that values you • An international multicultural team • Career development • An amazing office environment • Food vouchers (180 BGN) • Additional health insurance • Sports card • 21 days paid leave • Flexible working hours • Manicure, barber, massage, breakfast, and snacks in the office • Wedding and new baby bonus • Team building activities • Professional trainings If you are interested in joining our diverse and dynamic team, we are looking forward to your application. Only short-listed candidates will be contacted. Confidentiality of all applications is assured! By submitting your application, you explicitly consent, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), to the processing of the personal data contained in your CV, resume, and/or motivational letter strictly for the purposes of the recruitment and selection process conducted by the Company. By applying to this job offer, you also freely and expressly consent to the Company storing your personal data and considering your application for future employment opportunities, in accordance with the Company’s data retention policy and applicable legal requirements. You may withdraw your consent to the processing and/or storage of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal, by contacting sending an email request to the following address: dpo@first.bet Why we need to process your personal data for another term: • to be able to contact you when we have a suitable position that matches your profile; • to be able to send you job offers which might be interested for you; • to contact you directly, without needing you to go again through the whole selection procedure. What we will continue to store for you? • Your name, email, telephone number, social media profile link/s, picture from your CV; • Your professional experience; • Your skills, language proficiency, special info from your CV, sent by you.