Coordinator, Business Analytics & Insights at Rockford IceHogs

Job Title: Coordinator, Business Analytics & Insights Department: Revenue Location: Rockford (In-Office) Hours: 9:00 am - 5:00 pm / Monday – Friday Status: Exempt Reports to: Manager, Service & Retention # Direct Reports: n/a Compensation: The annual budgeted salary for this position is $45,000-$50,000. Offers are made within this range and are based on relevant experience, skills, and qualifications. The Rockford IceHogs is an equal opportunity employer that values diversity at all levels. ?All individuals, regardless of personal characteristics, are encouraged to apply. ?All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Role Summary: The Coordinator, Business Analytics & Insights will be responsible for supporting the team generating revenue for the Rockford IceHogs. ? This position requires a highly energetic and self-motivated individual. This role also requires an individual with a strategic mindset. ?Our team focuses on providing experiences that are impactful to the entire community and make Rockford proud. Primary Responsibilities: • Support the development of data infrastructure to scale, focusing on CRM systems to support advanced segmentation, personalization and data integrity. • Build pricing models that maximize ticket sales revenue based on historical data and emerging market factors. • Develop and execute dynamic pricing concepts on a game by game basis. • Support the functions of Season Ticket Sales & Service, Group and Individual Ticket Sales, Corporate Partnership Sales and Merchandise Sales where applicable. • Define, measure and report sales revenue KPI’s for each of above functions and report to executive team and American Hockey League where applicable. • Other duties and responsibilities as required. Qualifications & Requirements: • College degree • Data infrastructure management, Predictive Modeling & Statistical Analysis • KPI development • Power BI, Salesforce, Word, Excel, Power Point, Experience with Ticketmaster or other sports ticketing platforms • Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.? • Superior written and verbal communication skills.? • Ability to work independently and effectively with others at all management levels.? • Superior organization and time management skills.? • Ability to solve problems independently with customized solutions.? • Passion for sports and hockey.? • Ability to work nights, weekends, and holidays as event schedule commands.? • Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment • Demonstrated aptitude for driving results • High attention to detail The Team: ? ? The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home and offices in downtown Rockford, 401 E State Street. As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong community presence.? The Rockford IceHogs’ goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.