Customer Success Coordinator - Southeast and Midwest at Riddell
Job Description
We’re looking for a motivated, detail-oriented Customer Success Coordinator to support our InSite Analytics customers across the Southeast & MidSouth sales regions. In this role, you’ll work directly with football programs to ensure they get maximum value from our InSite sensor technology and analytics subscription services. You’ll serve as a primary point of contact, helping onboard programs, provide ongoing guidance, and support daily usage of the platform. This is an entry-level opportunity ideal for someone passionate about football, customer engagement, and data-driven insights.
Key Responsibilities
- Build and maintain strong relationships with assigned programs, acting as a reliable, knowledgeable point of contact.
- Understand each customer’s goals, challenges, and workflows to provide helpful guidance throughout their season.
- Partner with internal teams (Sales, Product, Support) to ensure smooth onboarding, setup, and continued engagement.
- Help drive consistent product usage by sharing data highlights, reminders, and best practices with coaches and staff.
- Monitor customer activity and usage patterns to identify gaps, troubleshoot issues, and recommend improvements.
- Conduct product walkthroughs, demos, and training sessions - both virtually and in person.
- Gather and communicate customer feedback to the Product team to support ongoing improvements.
- Support the end-to-end onboarding process from a high-level perspective, ensuring customers feel prepared and confident.
- Deliver an exceptional customer experience that drives retention, renewal, and advocacy.
Required Qualifications
- Bachelor’s degree.
- 0–2 years of experience in customer success, account management, sales/support, or related customer-facing roles.
- Comfort working with datasets, dashboards, or basic analytics
- Strong communication and interpersonal skills with the ability to build rapport across all levels of a football program.
- Solid problem-solving abilities and an eagerness to learn complex product workflows.
- Working understanding of football operations and coaching tools.
- Confidence presenting to groups both in person and via virtual platforms.
- Strong organizational skills with the ability to manage multiple accounts and competing priorities.
- Familiarity with CRM tools is a plus.
- Proficiency in Microsoft Office (especially Excel).
- Willingness to travel occasionally for customer visits, trainings, and
EducationRequired
- Bachelors or better in Sport Management or related field
Equal Opportunity Employer
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