Director, Stadium Retail at Miami Dolphins & Hard Rock Stadium
Job Description
Director, Stadium Retail
Department: Retail
Direct Supervisor: Senior Director, Business Operations
Status: Full-time
Summary:
This position is responsible for the development and execution of retail strategy across all in-stadium operations for the Miami Dolphins, Hard Rock Stadium, the Miami Open, and the Formula 1 Miami Grand Prix. The Director, Stadium Retail will lead a dynamic, high-volume, multi-event retail business with a major focus on elevating and evolving the retail experience. This role requires an innovative, energetic, and forward-thinking leader who can build differentiated, premium retail strategies across diverse global events.
Location:
- This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.
Responsibilities:
- Develop and executes retail strategy, monitor retail performance, and lead in stadium retail operations.
- Oversee merchandise purchasing, warehouse operations, and store management for Miami Dolphins, Miami Open tennis, and Formula 1 Miami Grand Prix events.
- Identify new collaborations, trends, and innovations that can be incorporated into product and retail strategy.
- Monitor product sales, inventory turns, markdowns to maximize sales and profitability of the team.
- Maintain positive business partnerships with NFL licensing department and merchandise vendors.
- Curate annual Miami Open retail assortment, including product selection, collaborations, and merchandising.
- Manage main store and pop-up retail locations for the Miami Open and Formula 1 Miami Grand Prix, collaborating with the events team on the development of store layouts and build-out plans.
- Manage and master the Point-of-Sale system used for merchandise.
- Develop processes and reports for all merchandise and retail functions – i.e., inventory management, loss prevention, purchasing, and event reporting.
- Work cross-functionally with all organizational teams to achieve team goals.
- Make recommendations on the purchases of new systems and major capital expenditures for retail operations.
Qualifications:
- 7-10 years of experience in a mix of retail and merchandising operations
- Previous retail store management a must; brand and/or marketing experience preferred
- The ability to work weekends, and holidays as necessary
- Experience in sports or licensing related businesses a plus
- Track record of growing sales and margins in a retail environment
- Positive and effective customer service skills
- Strong Work Ethic – Self-directed and goal-oriented; Available to work extended hours as required
- Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions
- Excellent Interpersonal Skills – Listens to others; Works well in a team environment
- Communication Skills – Speaks/writes clearly and persuasively; Presents numerical data effectively
- Professionalism – Maintains composure in stressful situations; Accepts responsibility for own actions
- Planning and Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives
- Adaptability – Manages competing demands; Changes approach to best fit the situation
- Confidentiality – Maintains confidentiality of sensitive and proprietary information
- Strong Analytical Skills – Proficient in data analysis and data backed decision making
- Seeking Continuous Improvement – Adept at learning new things; Confidently engages with technology
Featured Benefits:
- Medical, dental, and vision insurance
- Life insurance (including voluntary coverage for spouses and children)
- Long term disability insurance
- Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
- Employee gym, subsidized lunch program, and discounts on a variety of products and services
- 401k, paid time off (PTO) and company holidays
The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening and, subject to applicable law, compliance with our COVID-19 vaccination policy.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.