Engineer ServiceNow Platform at Academy Sports + Outdoors
Job Description
Who We Are
At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.
We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.
Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!
Education:
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Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
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ServiceNow Certified System Administrator (CSA) required
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ServiceNow Certified Implementation Specialist (CIS) in ITSM, Discovery, or ITAM preferred
Work Experiences:
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5+ years of hands-on ServiceNow platform administration and engineering experience
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Direct, hands-on previous ServiceNow platform administration and engineering experience (not requirements gathering or functional coordination)
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Demonstrated experience managing upgrades, releases, code promotion pipelines, and overall instance health in a multi-instance environment
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Proven ability to evaluate and enforce design patterns, with a bias toward out-of-the-box configuration over custom scripting
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Experience in a retail, distribution, or multi-site enterprise environment
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Familiarity with ServiceNow IT Asset Management (ITAM) and Hardware Asset Management (HAM)
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Experience working alongside implementation partners (e.g., RapDev, Accenture, Deloitte) in a platform owner capacity
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Exposure to ServiceNow Performance Analytics, Predictive Intelligence, or AI-assisted workflows
Skills:
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Ownership mindset: operates as a technical platform owner who drives outcomes, not a ticket taker who waits for direction
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Proven ability to evaluate and enforce design patterns, with a bias toward out-of-the-box configuration over custom scripting
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Deep experience with CMDB, CSDM, and Discovery, including data quality management, CI lifecycle governance, and platform health troubleshooting
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Strong technical ITSM foundation (Incident, Change, Request, Problem) as part of broader platform engineering, not as a standalone functional role
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Solid configuration skills: workflows, forms, business rules, and Flow Designer.
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Understanding of configuration vs. customization trade-offs, with a mindset that defaults to out-of-the-box
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Comfort working in a fast-paced, collaborative environment where you are expected to take initiative, not wait for instructions
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Genuine curiosity about how the platform works end-to-end, not just the modules you’ve touched. We are looking for someone who wants to understand the whole system
Responsibilities:
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Own the end-to-end technical health, performance, and roadmap of the ServiceNow platform
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Set and enforce configuration standards, design patterns, and best practices, prioritizing out-of-the-box solutions over custom development
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Lead platform decision-making with a focus on scalability, maintainability, and long-term platform integrity
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Establish and maintain technical standards for ITSM, CMDB, CSDM, Discovery, and IT Asset Management
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Proactively manage data quality, upgrades, releases, code promotion, and instance health
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Serve as the technical authority on platform architecture decisions, including integration design and data model governance
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Architect and implement workflows using Flow Designer, with clear rationale for when to use Flow Designer vs. Business Rules vs. scripting
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Design and build scalable automation solutions that reduce manual effort and improve service delivery
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Evaluate enhancement requests with a bias toward out-of-the-box capability, pushing back on unnecessary customization
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Shape and participate in platform governance, enhancement intake, and technical design reviews
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Monitor platform performance metrics and proactively identify and address operational risk
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Partner with implementation partners and internal stakeholders to ensure delivery aligns with platform standards
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Maintain documentation of platform architecture, configuration standards, and decision rationale
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Develop a thorough understanding of Academy’s policies and procedures, and state and federal laws regarding Human Resources activities and assist with ensuring compliance
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Required to learn company policies, procedures, and safety rules
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Duties may change; Team Member may be required to perform other duties as assigned
Physical Requirements & Attendance
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Acceptable level of hearing and vision to perform job duties
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Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
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Regular onsite office attendance is required
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