Manager, Inside Sales at Philadelphia Union

ABOUT OUR COMPANY Awarded Major League Soccer’s 16th franchise in 2008, the Philadelphia Union officially took the pitch in 2010 and have been raising expectations ever since. Owned and operated by Union Sports & Entertainment, the Philadelphia Union call Subaru Park home—an 18,500-seat, world-class, soccer-specific stadium set along the Delaware River beneath the Commodore Barry Bridge, just 15 miles from downtown Philadelphia. On the field, the Union have established themselves as one of Major League Soccer’s most consistent and competitive clubs. The team reached the Lamar Hunt U.S. Open Cup Final three times (2014, 2015, and 2018), made multiple MLS Cup Playoff appearances, and captured the Supporters’ Shield in 2020 and again in 2025, recognizing the club’s excellence and consistency across the regular season. The Union also hosted the Eastern Conference Final in 2021, were crowned Eastern Conference Champions in 2022, and advanced to the MLS Cup Final that same year in one of the most thrilling matches in league history. The club has continued to represent Philadelphia on the international stage through participation in the Scotiabank CONCACAF Champions League. Off the field, the Philadelphia Union are defined by a culture that is Young, Fearless, and Challenger-driven. We are unafraid to think differently, push boundaries, and pursue excellence in everything we do. We believe success is built through accountability, collaboration, innovation, and a relentless drive to raise the bar. Our deep connection to Philadelphia is woven into who we are. From the Club’s crest and colors to the thirteen stars and rallying cry, the Union proudly reflect the city’s revolutionary spirit and its legacy as the birthplace of American independence.  If you’re ready to challenge the ordinary and help shape the future of soccer in Philadelphia, we invite you to join us. LEAD THE PATH TO THE PRO’S The Philadelphia Union are looking for a Manager, Inside Sales to lead one of Major League Soccer’s premier sales development programs. Just like our club is known league-wide for developing elite talent on the pitch, the Union are equally committed to developing the next generation of sports business leaders off it. As Manager, Inside Sales, you will play a critical role in shaping the next generation of ticket sales professionals. You will recruit, interview, hire, train, coach, and mentor Inside Sales Representatives—helping them progress from entry-level sellers to top-performing Account Executives and long-term leaders within the organization. This role is ideal for a sales leader who is passionate about teaching, development, and building winning teams. At the Union, development never stops. The Manager, Inside Sales is responsible for creating a culture of training, accountability, and continuous improvement. You will serve as the day-to-day coach and leader for the Inside Sales team, ensuring that each representative is prepared to perform at a “Best XI” level. You will work closely with senior ticket sales leadership to align training, sales strategy, and performance standards while reinforcing the Union’s values and commitment to excellence. COACH THE STARTING XI This role is hands-on and player-focused. You will lead by example—coaching sales fundamentals, reviewing calls, running role-play sessions, and providing consistent feedback. You will also assist in driving ticket revenue by supporting outbound sales efforts and working events and matches. Your success will be measured not only by revenue, but by the growth, promotion, and retention of your team members. RESPONSIBILITIES • Recruit, onboard, train, and manage a team of Inside Sales Representatives • Develop and implement daily, weekly, and seasonal training programs focused on phone skills, sales process, product knowledge, and customer service • Coach representatives through call monitoring, one-on-one meetings, role-playing, and performance evaluations • Establish and track individual and team sales goals, activity metrics, and revenue targets • Motivate and manage team performance through contests, incentives, and accountability standards • Assist with outbound sales efforts and closing strategies as needed • Collaborate with Ticket Sales leadership to identify high-potential representatives and prepare them for promotion within the organization • Be available to work 18+ home matches, as well as community and in-stadium events • Other duties as assigned WHAT YOU BRING Required Skills & Experience • Strong leadership and communication skills • Proven success in ticket sales or inside sales (sports industry preferred) • Ability to motivate, develop, and hold others accountable • High work ethic and professional approach Education & Experience • Bachelor’s degree from a four-year college or university • 2–4 years of experience in sports ticket sales or inside sales • Previous leadership, training, or mentoring experience strongly preferred ...