Senior Associate - Customer Success at Dream Sports

Your Role • Handle customer escalations raised through support channels, social media, or internal teams • Investigate issues by coordinating with operations, product and compliance teams • Provide clear updates and resolution timelines to customers and internal stakeholders • Document escalation cases and maintain proper audit trails and case notes • Assist in preparing basic Root Cause Analysis (RCA) for recurring issues • Track escalations and maintain daily/weekly reports on resolution status • Ensure adherence to internal processes, SLAs, and compliance requirements Qualifiers • 1–4 years of experience in Customer Support/ Escalation Management for discount stock broking • Strong written and verbal communication skills & ability to coordinate with cross-functional teams for resolution