Site Reliability Engineer, SaaS at National Hockey League (NHL)

About The National Hockey League

Founded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world and is one of the major professional sports leagues in the United States and Canada.

With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey. At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone.

Summary

WHAT WE EXPECT OF YOU

We are seeking an experienced Systems Reliability Engineer, SaaS to own the reliability, performance, and operational health of the enterprise SaaS platforms that support collaboration, automation, and analytics across the organization.

This role is responsible for the day-to-day reliability of a diverse SaaS ecosystem including Microsoft 365 (SharePoint and Copilot), Azure, Zoom, Slack, Adobe, and several other SaaS applications - ensuring these platforms are highly available, resilient, monitored, and performant. The Systems Reliability Engineer will define and track SLAs/SLOs, drive incident response, and build automation that reduces operational risk.

The Systems Reliability Engineer will work alongside a team of engineers and administrators, partnering with stakeholders to improve uptime, reduce toil, and deliver measurable reliability outcomes.

Essential Duties And Responsibilities

Reliability Strategy & Ownership

• Define and track SLIs, SLOs, and error budgets for enterprise SaaS platforms.
• Own the reliability posture of collaboration and analytics tools, including:

+ Microsoft 365 (SharePoint Online, Copilot).

+ Azure log analytics and data platforms.

+ Slack administration and integrations.

+ Adobe environment governance and performance.

+ Zoom administration.

+ Email flow and delivery health.

Monitoring, Observability & Incident Response

• Build and maintain monitoring, alerting, and observability across the SaaS estate.
• Serve as an escalation point and incident commander for complex platform or integration outages.
• Lead root cause analysis and drive blameless postmortems.
• Champion a security-first, reliability-first mindset across the team.

Governance, Security & Compliance

• Support governance frameworks for SaaS platforms (access, lifecycle, data policies).
• Partner with security and compliance teams to enforce:

+ Identity and access management (Entra ID).

+ Conditional Access and Zero Trust models.

+ Data loss prevention (DLP) and external sharing controls.

Operational Excellence & Automation

• Automate provisioning, onboarding/offboarding, and request fulfillment.
• Build self-healing and auto-remediation workflows using APIs, scripting, and ITSM tooling (e.g., ServiceNow).
• Improve reliability, capacity planning, and incident response processes.
• Reduce manual toil through scalable, repeatable automation.

User Experience & Adoption

• Support adoption of modern workplace tools including various AI tools and collaboration platforms.
• Champion performance and reliability improvements that directly benefit end-user experience.
• Contribute to runbooks, documentation, and knowledge base development.

Stakeholder Engagement

• Collaborate with IT leadership, security, and business units to align reliability priorities.
• Act as a trusted advisor on platform reliability, capacity, and risk.
• Translate reliability metrics and incident trends into business impact.

Qualifications

Knowledge Areas/Experience

Required

• 5\+ years of experience in a systems reliability, SRE, or SaaS operations role.
• Strong expertise in:

+ Microsoft 365 ecosystem (SharePoint, Copilot).

+ Azure services or data platforms.

+ Slack administration and integrations.

+ Zoom administration.

+ Email flow.

Required Skills

• Systems thinking with strong execution capability.
• Incident response and calm-under-pressure decision making.
• Cross-platform architecture mindset.
• Strong communication and stakeholder management.
• Data-driven, metrics-oriented decision making.

CORE COMPETENCIES

These core competencies reflect the underlying values that are necessary to represent the National Hockey League:

The NHL offers U.S. regular, full-time employees:

Time to Recharge

: Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.

Ability to Focus on your Health:

Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal.

We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees.

Childcare Leave:

Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child.

Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child.

Confidence in your Retirement Goals:

Participate in the NHL’s Savings Plan which includes a 401K (pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track.

A Hybrid Work Schedule

: The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities. Hybrid work schedules are available for a majority of our roles.

Our New Headquarters:

Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you’re in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York’s newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork.

A Savings for Commuting:

Participate in the NHL’s pre-tax commuter benefit plan which helps offset the financial cost of traveling to and from our office.

NHL Partner Rates:

Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store.

Life at the NHL:

In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture.

SALARY RANGE:

$145-175k

Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location.

When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.