Account Executive – Membership Services - Panthers at Carolina Panthers

Position:                                   Account Executive – Membership Services Department:                           Ticket Sales & Services Reporting Relationship:      Reports to Senior Manager - Membership Services Status:                                       Full-Time (Non-Exempt) Summary The Account Executive – Membership Services will be part of the team responsible for retaining and growing our PSL owner base through delivering first-class customer service, relationship building, and benefit development. Primary Responsibilities • Deliver exceptional customer service to an assigned portfolio of PSL Owners by proactively communicating relevant team updates, events, benefits, and stadium information. • Lead PSL Owners through annual season ticket renewals and Silver Club extensions, consistently meeting or exceeding retention goals. • Maintain detailed and accurate customer records in CRM, documenting all interactions, touchpoints, and pertinent account information. • Proactively reach out to PSL Owners via phone, email, and SMS to share updates on exclusive experiences, request payments, and communicate operational or stadium changes. • Fulfill game day responsibilities including, but not limited to, in-seat visits, assisting with special promotions, addressing PSL Owner inquiries, and delivering Fan Packs. • Resolve event day ticketing and seating issues in collaboration with gameday operations staff. • Support PSL Owners and buyers in posting or securing tickets through league-approved secondary marketplaces. • Plan and execute retention-focused events and experiences that add value to the PSL Owner experience. • Provide customer service support for Bank of America Stadium events beyond game days, ensuring a seamless experience for all attendees. • Assist in the execution of ticketed team events including Draft Day, Training Camp, and other exclusive season ticket member experiences. • Perform additional duties and special projects as assigned by Ticketing leadership to support department objectives and enhance the overall member experience. • Other duties as assigned. Additional Responsibilities • Committed to the support of Department goals and objectives in all areas • Represent the organization at various organizational networking and/or events in a professional manner • Involvement in game day activities, promotions, and sales events • Facilitate special projects as assigned Minimum Qualifications • Bachelor’s degree or equivalent experience in the sports or hospitality service industry. • Prior sales/services experience in the sports or hospitality industry • Demonstrated ability in the areas of relationship building, communication, time management, and organization • Knowledge of accounts payable and billing • Must be able to work flexible hours, including evenings, weekends and holidays, as necessary • Must pass pre-employment screens. Preferred Qualifications • Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred. Skills for Success • Strength in teamwork, professionalism, and time management. • Must possess excellent oral, written, organizational and proofreading skills. • Must, at all times, display the character and values of the Tepper Sports and Entertainment brand. • Must be detail-oriented and must be able to multi-task while managing time successfully. • Works well under pressure and flexible when necessary. • Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity. • Ability to collaborate with cross-functional teams to achieve desired outcome. • Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment. Physical Requirements • Standing for extended periods of time. • Sitting and working at desk on a computer. • Walking throughout the stadium may include stairs. • Lift at least 30 pounds. Work Environment • This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions. The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.