Event AV Supervisor at Orlando Magic

Before we get into the specifics of the role, there are a few things we want you to know: At the Orlando Magic, our approach is to not only learn as much about you as we can, but for you to learn about us.  This is definitely a two-way street, so time with your potential new leader, teammates, and/or other departments that the role will work with is critical.  It isn’t just, “what are we looking for”, but also, “what do we have to offer you” and “are we the right fit for you.”  While every position is different, our interview process is typically a three-step process, sometimes more depending on the level and nature of the role. What we offer you: • 18 days of personal time off per year + 13 holidays (that is 31 paid days off year!) plus reduced summer work hours (every other Friday off during the off-season, which averages to another 8 days) • A hybrid work model, casual work attire on non-game days, staff tickets to Magic home games, learning and development opportunities, Employee Resource Groups (ERGs), company sponsored events, volunteer opportunities & outings for every employee • Fantastic benefits that include: medical, dental, vision, 401(k) with company matching, mental wellness resources, subsidized gym memberships, maternity & paternity leave • Culture built on Community, Innovation, Legendary and Teamwork! A quick summary about the role: The Orlando Magic Events AV Supervisor plays a key leadership role in delivering high‑quality audio‑visual support for all events held at the Kia Center, Advent Health Training Facility and other Orlando Magic facilities with a focus on courtside/game production.  This position is responsible for coordinating and executing AV operations for a wide range of event types, including Orlando Magic games, Solar Bears hockey, Osceola Magic games, Orlando Pirates events, concerts, and other corporate hospitality events. The Event AV Supervisor ensures that all department protocols, standards, and procedures are consistently upheld by both full‑time and part‑time Event AV Technicians. This role is critical in supporting team success, maintaining operational excellence, and ensuring every event is executed with the highest level of technical quality and professionalism. What the role will do: SUPERVISORY RESPONSIBILITIES • Oversee, guide, and collaborate with Full‑Time and Seasonal Event AV Technicians to ensure consistent, high‑quality event and game‑day/event support. • Manage and direct the workflow of Part‑Time Event AV Technicians during events, providing real‑time supervision, task delegation, and performance feedback. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide direction and operational leadership for Event AV services supporting Kia Center events, ensuring exceptional service quality for Orlando Magic, Orlando Solar Bears, Osceola Magic, Orlando Pirates, and all third‑party events. • Partner closely with the Assistant Director of AV Services to plan, evaluate, and elevate AV operational standards, technologies, and support models. • Oversee game‑day AV operations for Orlando and/or Osceola Magic, including managing NBA‑specific technologies such as Swiss Timing Tissot systems, Daktronics All Sport controllers, Precision Time systems, and related league‑mandated workflows. • Ensure the highest level of quality of service is facilitated in support of Kia Center and AHTC events while maintaining safe and organized work environments at all times. • Lead AV support for small and large‑scale corporate conferences, meetings, and presentations held throughout the venue and affiliated properties such as the AdventHealth Training Center, Magic Carpet Aviation, and CNL offices. • Lead, mentor, and evaluate a diverse team of full‑time, seasonal, and part‑time Event AV Technicians, ensuring consistent adherence to SOPs, event workflows, and safety standards. • Collaborate with the Scheduling Coordinator to ensure proper staffing levels for all events, identifying skill gaps and recommending staffing adjustments as needed. • Manage the AV Requests portal, ensuring timely and accurate fulfillment of hospitality and internal event needs on both game days and non‑game days • Direct and coordinate AV setup, execution, and strike processes across multiple event types, including sports, concerts, corporate events, VIP hospitality, and off‑site activations. • Serve as a technical resource for Audio & Video Engineering teams, supporting the integration and operation of specialized equipment in Kia Center and AdventHealth Training Center • Coordinate with external vendors for equipment servicing, rentals, purchases, and technical support, ensuring cost‑effective and timely solutions. • Provide advanced troubleshooting and diagnostics on complex AV, broadcast, and arena technology systems, including intercom, IPTV, lighting, projection, and networked AV systems. ...