Fraud Prevention Analyst at RemoteHunter
Job Description
About Our Client
Tickets.com is a technology company specializing in digital ticketing and venue experiences for live sports and entertainment events worldwide. As a subsidiary of Major League Baseball, the organization provides innovative digital platforms used by fans, stadiums, and teams to improve event access and engagement.
The organization combines technology, data, and industry expertise to address challenges across the live event ecosystem while delivering secure and seamless digital experiences.
About the Opportunity
The
Fraud Prevention Analyst
supports the Risk & Fraud Operations team by identifying, investigating, and preventing fraudulent ticket transactions. This role helps protect revenue and maintain a seamless purchasing experience for legitimate customers by detecting fraudulent orders, bot activity, and emerging fraud patterns.
The position requires strong analytical and investigative skills, sound judgment under time constraints, and the ability to manage high-risk events independently while contributing to broader fraud prevention strategies.
Responsibilities
- Monitor transaction queues and high-risk events to detect and mitigate fraudulent purchases
- Evaluate high-risk orders and make timely, accurate approval or cancellation decisions
- Maintain and optimize fraud analysis models, rules, and decision engines
- Investigate transaction patterns, emerging threats, and industry trends to identify potential fraud networks
- Analyze chargeback data to identify missed fraud trends and improve prevention rules
- Prioritize daily activities and independently manage high-fraud events
- Communicate investigative findings and emerging risk trends to support prevention strategies
- Analyze data anomalies and transactional inconsistencies to prevent recurring fraud
- Handle sensitive customer information and inquiries with professionalism and discretion
- Assist with developing loss prevention policies, detection controls, and operational procedures
- Maintain confidentiality and ensure compliance when handling data related to investigations
Requirements
- 3–4\+ years of e-commerce fraud prevention experience, preferably within live event ticketing, entertainment, or digital venues
- Strong knowledge of live event ticketing fraud detection and prevention
- Ability to make accurate decisions quickly under time constraints
- Ability to independently manage priorities and high-volume workloads
- Strong analytical skills with the ability to synthesize complex data and communicate findings clearly
- Excellent written and verbal communication skills
- Investigative mindset with a high level of discretion and integrity
- Flexibility to work remote shifts during events, weekends, and holidays
- Experience with fraud detection platforms such as Accertify, Kount, Riskified, or similar technologies
Pay Range and Compensation Package
- $28.00 to $33.00 per hour
- Final compensation will be based on experience, education, skills, and other relevant factors
Benefits & Perks
- Medical, dental, and vision coverage
- Short-term and long-term disability benefits
- Company-contributed 401(k) plan
- Paid time off and holidays
- Paid parental leave
- Access to free baseball game tickets and MLB.TV
- Discounts at MLB Store and MLBShop.com
- Employee Assistance Programs
- Onsite and online training and development opportunities
- Tuition reimbursement
- Life and accidental death insurance
- Pet insurance
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.