Manager, Inside Sales at Phoenix Suns

Player 15 Group – the sports & entertainment brand behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Match Up Center — is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community. Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality. We are seeking an experienced and highly motivated Manager, Inside Sales, to develop and lead the Inside Sales team to drive ticket sales revenue across Player 15 Group entities, including but not limited to the Phoenix Suns, Phoenix Mercury, and PHX Arena. This role focuses on recruiting, training, and mentoring entry-level sales representatives to build a strong talent pipeline for senior-level revenue positions. The ideal candidate will cultivate a high-performance sales culture, implement effective training programs, and provide hands-on leadership to maximize revenue and professional growth. What You Will Do: • Talent Recruitment, Development & Training. • Foster an environment focused on exceeding revenue expectations, activity leading to desired outcomes, and continuous training to support accelerated development. • Develop a structured ongoing recruitment & onboarding process to attract and retain premier entry-level talent. • Design and implement comprehensive sales training program that continuously enhances skillsets, sales techniques, and overall product knowledge. • Conduct bi-weekly one-on-one coaching sessions to provide mentorship, career development guidance, and performance feedback. • Develop and maintain sales manuals, training materials, and best-practice guidelines for accountability and performance improvement. • Assist in the planning, communication, and execution of ticket sales campaigns, special projects, and strategic sales initiatives. • Performance Management. • Establish and communicate clear revenue goals while accurately tracking individual and team performance. • Coach towards aggressive daily and weekly activity expectations, providing feedback, guidance, and leadership. • Assist team on sales appointments, meetings, calls, and game-day responsibilities. • Develop innovative sales contests, incentives, and recognition programs to drive inspiration and results. • Ensure internal system compliance and reporting outputs across all aspects of daily activities and outcomes. • Deliver first-class customer experience, strengthening retention and renewals. • Game Day & Event Responsibilities. • Organize and oversee Inside Sales team responsibilities on game days, including prospecting events and networking opportunities. • Attend Suns and Mercury home games, leveraging events and in-game activations to acquire potential customers. • Support the execution of special ticketing promotions, group outings, and fan engagement initiatives. • Collaboration & Leadership. • Work closely across departments, including Marketing, Fan Experience, and Business Intelligence, to align on campaigns and initiatives. • Ensure that all Inside Sales Consultants are delivering a first-class customer experience, strengthening retention and renewals. • Provide leadership, mentorship, and development opportunities to create a strong pipeline of future sales talent within the organization. • Perform other duties as assigned to support the overall ticket sales and service strategy. What We Need from Our Manager, Inside Sales: • Strong relationship-building skills, with a customer-first mindset and the ability to engage with executives and high-value clientele. • Detail-oriented and highly organized, with exceptional time-management skills to oversee multiple projects and ensure timely follow-ups. • High-energy, self-motivated professional with a strong drive to generate revenue and exceed sales targets. • Excellent problem-solving abilities, able to remain calm and focused in fast-paced, high-pressure situations. • Strategic thinker, capable of identifying opportunities, analyzing data, and implementing successful sales tactics. • Proficiency in CRM platforms, analytics tools, and presentation software to track performance and enhance sales efforts. • Commitment to delivering a white-glove service experience, ensuring client satisfaction and long-term retention. • Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences. • Flexible availability, including the willingness to work evenings, weekends, and select holidays as required for games and events. Experience/ Education Requirements: ...